I am writing you this email to thank you for having chosen so wisely in appointing Suzanne Bolton as your Constituency Assistant.On October 6th, 2010, I had a very unpleasant experience at the Ontario Service Center in Newmarket while trying to re-register myself and my family with OHIP. I wrote a letter of complaint to you and to others about the experience and the first person to get in touch with me on the issue was your assistant Suzanne.
Through her attentive style and efficient professionalism, Suzanne had arranged an appointment for me, with Katerina Tsangaris,the Programs Manager for the Service Ontario Center. Within 38 mins. my daughter and I were re-registered with OHIP as our applications were processed by a wonderful gentleman named Francis.
While it was unfortunate that my family and I were treated so rudely by a government employee in the Newmarket Service Ontario Center, the final outcome is that I learned that Service Ontario has some top quality individuals ( specifically Katerina T & Francis D ).
Most importantly, my faith in our Provinces Institutions,in its leaders and in its representatives, is now re-established, due to the exceptional work and follow-up by Suzanne Bolton, Constituency Assistant to your worthy office and undoubtedly an invaluable asset to your team!
Please make certain she receives a copy of this email and let her know I really appreciate all she has done for us.
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I watched your presentation in Question period today, Oct 18, 2010
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"On behalf of my son Allen and myself I wanted to sincerely thank you for your recent assistance with the difficulties Allen was encountering.
You have a reputation in our community as someone who gets the job done and I did not realize until we asked for your assistance just how well deserved that reputation is. Not only was I impressed with how effectively you "got the job done" I was also extremely impressed with how professionally and courteously we were treated by your staff.
It was easy to make the appointment as you are always available on Friday's to assist constituents. When we arrived for our appointment, we were warmly welcomed to your office and after the appointment your staff followed up with us to ensure we were aware of the steps you were taking on our behalf.
While solving problems for residents may seem like an everday task for you and your staff, you cannot imagine the impact it has on the lives of those you help. Thank you again."
Pam Mac Donald
Centre Director - Young Drivers of Canada
"The Officers, Staff and Cadets of 778 Banshee Squadron wish to thank you for the support that you provide for all of us and for taking time out of your busy schedule to assist 778 Banshee Squadron with the commissioning of the squadron song and assisting in successfully receiving the grant form the Trillium foundation..."
“Please accept my sincere thanks personally for your time and effort taken to talk to MTCU as well as to the whole office of Hon. Frank Klees, M.P.P, Newmarket-Aurora in helping me at least with a temporary relief in my grave situation. Definitely I will spread this exciting news in my community and let them know the kind of help I got from you and the office of Hon. Frank Klees, M.P.P.” Jayagopi
"It is with deepest gratitude that we send this letter of thanks to you and your staff for the words and letters of support that you provided on our behalf. We are pleased to report that ..."
Ilya & Janet Bantseev of the Novokuznetsk Church